Berlin

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Customer Lead Retail (m/w/d)
In Short

Munich, Hamburg, Berlin, Dresden, Stuttgart
Ability to travel to clients
Fluent in German and English both verbally and written

General Purpose

As Customer Lead Retail you are the central point of contact for one of our key clients. In your role you are responsible to build, develop, and maintain strong trusted relationships with our clients to support their digital success. You ensure customer satisfaction by anticipating the client’s needs and guiding them through the entire journey to the next level of digitalization. Specifically working in the Retail industry, you will be responsible for a client in the areas of food, fashion, cosmetics, sporting goods, furniture, and electronics. You collaborate closely with the MMS executive board and develop models for successful customer relationships in our customer success network.

Key Responsibilities

Take responsibility for key clients and build up strong and trusting customer relation
Advice clients at management level on strategy development and provide impulses for concrete digitalization opportunities
Build up deep understanding of the client and its needs and develop the MMS product portfolio respectively
Ensure customer’s satisfaction with our products/services and identify new business opportunities through cross-, and upselling
Resolve client’s issues and complaints and anticipate challenges and improvement potentials
Coordinate, connect, and support the MMS teams at the client site
Support approaching the retail industry through own expertise and industry knowledge

Knowledge skills & experience

3+ years experience as sales manager/key-account manager in the retail industry
Digitalization expert in the retail industry
Creative, energetic and convincing communicator that can demonstrate the competitive advantages stemming from digitalization
Outstanding networking and communication skills (verbal & written)
Excellent presentation and story-telling skills
Team-player with positive mindset and result-orientation
Bachelor’s degree in relevant field; Master’s degree preferred

Benefits

Motivated team of retail- and digitalization enthusiasts
Trust-based working hours
Mobile working possible throughout Germany
Extensive range of available training courses
Business trips - Travel time is working time

WE BRING TALENTS TOGETHER TO PLAY EXTRAORDINARY
WITH OUR TEAM OF 2000 DIGITAL NATIVES, FORWARD THINKERS, PROJECT LOVERS, DISRUPTORS AND INNOVATORS, WE CREATE DIGITAL EXPERIENCES.
WE SHARE OUR KNOWLEDGE. BEING AUTHENTIC.
ACTING AND THINKING LIKE ENTREPRENEURS.

For us, it's the person that counts! We do not think in terms of gender, ethnic origin, religion, age, sexual identity or disability. We live diversity and firmly reject discrimination!
Are you In?

Then apply and show us who you are!
You can find information about the application process here.

YOUR CONTACT

YOU STILL HAVE QUESTIONS OR ARE LOOKING FOR SPECIFIC INFORMATION? DO NOT HESITATE AND CONTACT ME AT ANY TIME.

Sylvia

Telefon: +49 351 - 2820 - 7555

IT, Berlin, Dresden, Hamburg, Stuttgart, Retail, Sales, Customer Lead, CRM, Telekom MMS, ITbbb.de, Empfehlungsbund

Kurzprofil der Deutsche Telekom MMS GmbH

Als Digitaldienstleister für den Mittelstand und Konzerne in der DACH Region realisiert die Telekom MMS jährlich rund 3.000 Projekte verschiedenster Größe und Komplexität in den unterschiedlichsten Branchen. Gemeinsam mit unseren Kund*innen gestalten wir die digitale Welt sicher, nutzerorientiert und barrierefrei – für eine digitalisierte zukunftsfähige Wirtschaft und lebenswerte Gesellschaft.

Der Empfehlungsbund bietet uns eine gute Möglichkeit, gemeinsam mit Partnern auf die Region Sachsen aufmerksam zu machen, um gute Fachkräfte zu gewinnen. Durch den Empfehlungsbund konnten wir dabei auch unsere Sichtbarkeit als Arbeitgeber an unseren Standorten erhöhen. Das zeigt sich unter anderem an den hohen Zugriffszahlen auf unseren Karriereseiten direkt von den Communitys des Empfehlungsbundes, sowie den sehr vielen qualitativ hochwertigen Bewerbungseingängen.