Automation Change Manager (f/m/d)

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Automation Change Manager (f/m/d)

At NTT DATA Business Solutions, we drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies – and for their people.

We are part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co-innovates solutions that encourage experimentation and recognize great work.

With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network.

Make this the place where you grow

Location: Germany

What makes us special:

We have a holistic view of the individual needs of our employees. Here you can find a detailed overview of our wide variety of benefits during different life phases.

- Flexible working hours and locations: workation, mobile working, part-time models, sabbaticals, etc.

- Your further development by plan: topic-specific induction, targeted career development based on career models, programs and your own academy

- Family first: e.g. daycare allowance, paid maternity leave and paternity network

- SAP Platinum Partnership: strong SAP partnership, large knowledge network, and SAP Learning Hub and certification opportunities.

- We take care: e.g. 25% subsidy for company pension plan, company health management and cooperation with fitness providers

- We help you get from A to B: company car (depending on your role), discount on public transport and bicycle leasing via JobRad®.

Do you love challenges?

- You plan and coordinate change and adoption activities to ensure that automated workflows are understood, adopted, and used correctly by impacted teams.

- You prepare clear communication materials that explain upcoming changes, their benefits, and expectations, while aligning timing with impacted teams to match rollout plans.

- You organize and deliver training sessions and provide easy‑to‑follow documentation, guides and quick reference materials, supporting users before and after go‑lives.

- You monitor training completion, readiness scores, adoption rates, gather user feedback, and identify adoption blockers or behaviour gaps.

- You maintain templates for communication, training plans, and readiness documentation and contribute to the Automation Change Framework to ensure consistent use across towers.

Convince us with your potential!

- You have proven experience in organizational change, transformation, or user-adoption roles.

- Experience working with IT services, support teams, or automation rollouts is advantageous.

- You have the ability to plan and deliver training, workshops, and enablement activities.

- You have strong communication and stakeholder management skills and experience working across multiple teams.

- You have an analytical mindset with the ability to understand process impacts and adoption dependencies.

- Experience with AI-supported learning, communication, or enablement tools is a plus.

- Proficiency in written and spoken English and German round out your profile.